本隱私權政策說明 Algo Forest（以下稱「我們」）如何透過 Algo Forest AI Support 行動應用程式（以下稱「本 App」）收集、使用、儲存及保護您的個人資料。使用本 App 即表示您已閱讀並同意本政策。

1. 我們收集的資料

• 帳號資料：電子郵件地址、姓名或暱稱。這些資料來自您的 Algo Forest／Signals 頁面會員帳號，用於登入識別與會員身分綁定。
• 通訊內容：您與 AI 客服之間的對話訊息（文字）。
• 圖片：您主動上傳或於 App 內即時拍攝並送出的圖片。
• 技術資料：本 App 不包含任何廣告或行為分析 SDK，因此不會收集您的裝置識別碼、廣告 ID 或應用程式使用軌跡。

我們不會收集您的所在位置、聯絡人、健康資料或財務帳戶資訊。

2. 資料使用目的

• 提供 AI 客服問答服務，產生並回覆您的問題。
• 識別您的會員身分，提供與您帳戶相關的個人化查詢（例如 Signal ID、課程資訊）。
• 服務品質改善、系統除錯與問題排查。
• 回覆您的客服請求與售後支援。

3. 第三方服務與資料分享

• AI 模型服務：為產生回覆與檢索知識庫，您的對話內容（必要時包含您上傳的圖片）會傳送至第三方 AI 服務供應商處理：DeepSeek（深度求索） 用於產生對話回覆；阿里雲 Alibaba Cloud（通義千問 Qwen 模型服務） 用於圖片理解、文字向量化與檢索排序。該等服務僅依我們的指示處理資料，屬受託處理者，不得將資料用於其自身用途。
• 主機與儲存：對話記錄與圖片儲存於我們自行維運的伺服器。
• 我們不會出售您的個人資料，也不會將您的資料用於廣告或行銷用途。
• 除法律要求或您明確同意外，我們不會將您的資料提供給其他第三方。

4. 資料傳輸與儲存安全

您與本 App 之間的所有資料傳輸均以 TLS（HTTPS）加密。我們採取合理的技術與管理措施保護您的資料，防止未經授權的存取、洩漏或竄改。

5. 資料保留與刪除

• 對話記錄會保留於我們的客服系統，以便您日後接續查詢及供客服人員追蹤處理。
• 您可以隨時要求查閱、更正或刪除您的個人資料與對話記錄。請以來信方式提出，我們將於收到請求後 30 日內處理完成。

6. 兒童與未成年人

本 App 之服務對象為 18 歲以上人士。我們不會刻意收集兒童的個人資料；若您為未成年人，請在法定代理人同意下使用本 App。

7. 免責聲明

本 App 所提供之內容為系統自動生成之客服資訊，僅供參考，不構成任何投資建議、要約、招攬或收益保證。所有投資與交易決策均由使用者自行判斷並承擔風險。

8. 政策變更

我們可能不定期更新本隱私權政策。更新後的版本將公布於本頁面並更新「最後更新日期」。若涉及重大變更，我們將以 App 內提示或其他適當方式通知您。

9. 聯絡我們

Privacy Policy

Last updated: 21 September 2026

This Privacy Policy explains how Algo Forest ("we", "us") collects, uses, stores and protects your personal data through the Algo Forest AI Support mobile application (the "App"). By using the App you acknowledge that you have read and agree to this policy.

1. Information We Collect

• Account data: email address, name or nickname. This information comes from your Algo Forest / Signals Page membership account and is used for sign-in and membership identification.
• Communications: the text messages you exchange with the AI customer-support assistant.
• Photos: images you choose to upload or capture and send within the App.
• Technical data: the App contains no advertising or analytics SDK and therefore does not collect your device identifiers, advertising ID or in-app activity.

We do not collect your location, contacts, health data or financial account information.

2. How We Use Your Information

• To provide the AI customer-support service and generate replies to your questions.
• To identify your membership and provide account-related lookups (for example your Signal ID or course information).
• To improve service quality, debug the system and investigate issues.
• To respond to your support requests.

3. Third-Party Services and Sharing

• AI model services: to generate replies and search our knowledge base, your conversation content (and, where necessary, images you upload) is transmitted to third-party AI providers: DeepSeek for generating replies, and Alibaba Cloud (Qwen models) for image understanding, text embedding and search ranking. They act as data processors acting only on our instructions and may not use the data for their own purposes.
• Hosting and storage: conversation records and images are stored on servers we operate ourselves.
• We do not sell your personal data and do not use it for advertising or marketing.
• We do not disclose your data to other third parties except where required by law or with your explicit consent.

4. Security and Data Transfer

All data transmitted between you and the App is encrypted using TLS (HTTPS). We apply reasonable technical and organisational measures to protect your data against unauthorised access, disclosure or alteration.

5. Data Retention and Deletion

• Conversation records are retained in our support system so that you can continue your enquiries and our support team can follow up.
• You may request access to, correction of, or deletion of your personal data and conversation records at any time. Requests are handled within 30 days.

6. Children

The App is intended for users aged 18 and over. We do not knowingly collect personal data from children. If you are a minor, please use the App with the consent of your legal guardian.

7. Disclaimer

Content provided by the App is automatically generated support information for reference only. It does not constitute investment advice, an offer, a solicitation or any guarantee of returns. All investment and trading decisions are made by the user, who bears the associated risk.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last updated" date. For material changes we will notify you through the App or by other appropriate means.

9. Contact Us